- customer service
- Replacement filters
New replacement filters did not work. They kept trying to upswell me to buy the next filters. They said I couldn’t exchange mine because I had it 1 year already. My advice don’t change the filters when the light starts turning red because it’s on a timer they don’t go by how much you use the system. Mine was working fine until I started changing the filters.
3 Filters are a snap to replace, Update resetting the filter reminder clarification
One suggestion, the attached instructions on resetting the blinking red annual filter change reminder light (around the PRESS button) needs to be updated to include removing power while pressing and then re-plugging power. The instructions just state to hold the PRESS button in until you hear 2 beeps, this is not enough to reset the annual change status blinking red indicator. Maybe e-mail everyone that has purchased a RKIN unit that there is a revised reset procedure that corrects the written instructions taped to the inside back cover. The revised procedure that you sent after my request for assistance works but the written one that comes with the unit and the YouTube instruction video are wrong.
Best costumer satisfaction
Thank you! We love to hear that you are happy with the product! We genuinely do appreciate you!
Great response company.
Very good service.
Great! I am so glad to hear you had a fantastic experience with our customer service. We greatly appreciate you!
difficult to install
Replacing the filters was too difficult to do. Taking out the filters from the water filter was extremely difficult and time consuming. Outlet points were too tight to take out. We had to use pliers to hold the filter joint at one end so that we can apply the force to take it out. My relatives were planning to buy the water filter but after seeing our struggle they dropped the plan.
We apologize for the inconvenience. We do have plenty of tutorial videos to help make the process a lot easier; I will link one of them below for future reference: https://youtu.be/M_DvgyI7VnI
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