Zero Installation Purifier Spout (faucet) Assembly.
- customer service
Great customer service response but product redesign needed
Excellent customer service. Spoke with Yves and he emailed me the steps on how-to replace the spout, which was extremely easy. However, this is the first unit that broke off for the first time since purchasing ZIP more than a year ago. This seems to be the weakest link that PuricomUSA should consider redesign for perfection, since I found many other customers have a similar viewpoint.
Great customer service
Very easy to install, and very good customer service that respond quickly, and there to help you with any issues.
This purchase would have been
This purchase would have been unnecessary if the release lever on the spout were not so flimsy. Also, if you can't find a better design, maybe you could sell the lever by itself, perhaps in packs of two. Otherwise we are very happy with the Zip filtration system.
Another broken lever
We love the ZIP filter, however the small plastic pins on the water release lever break off readily. This time I am going to reinforce the pins on the new lever with some epoxy and see if that adds to the longevity.
Works well, until it doesn’t.
The spout works well overall but it never lasts. I’ve already gone through two of these. The lever is held together with two small plastic prongs which are not very durable. After about a year of use, one of the prongs will snap. Hopefully they will be made out of metal or something equally durable someday.