Onlisoft Pro Series Whole House Water Systems - Lifetime Warranty

RKIN Water Systems provides the end-user with a warranty which attests that all "covered items" including its fittings, OnliSoft Media, tanks, housings, bypass's, valves, and in/out heads, shall be free of any defects in craftsmanship and material throughout the lifespan of the system under normal use, service, and application.

The warranty mentioned above will not cover damages or defects caused by:

  • Improper handling, abuse, misapplication, physical damage, and negligence.
  • Accidents or damages caused by acts of God, such as fire or freezing.
  • Failure to follow the manufacturers' instructions for installation, transportation, and use.

If the source of the water is a privately owned well, the treated water must satisfy the following criteria:

  • Must not have hydrogen sulfide which can induce the presence of sulfur gas, which has a rotten egg odor.
  • The water must be free of oils, which can coat the media, negatively affecting the system's performance and reducing its effectiveness.
  • Copper levels must not exceed 1.30 mg/L.
  • No presence of iron and/or manganese in the water which can oxidize the media.

If any of these conditions exist, RKIN highly recommends pre-treating the water before using the water treatment systems. Contact customer support at 1-800-803-4551 for more information.

LIMITATIONS AND RESPONSIBILITIES

It is binding on the customer to contact us to obtain a Return Merchandise Authorization prior to the return or repair of the covered items.

  1. The periodic replacement of consumables such as the carbon media and the replacement cartridges are excluded from the warranty.
  2. Warranties do not apply to defects or damages caused by: 
    1. Improper handling, abuse, misapplication, physical damage, and negligence. 
    2. Accidents or damages caused by acts of God, such as fire or freezing. 
    3. Failure to follow the manufacturers' instructions for installation, transportation, and use.
  3. Failure to properly maintain the systems such as not replacing the filters or media at the appropriate time will be considered "neglect" and will render the warranty non-binding and void.
  4. Installing the system on water conditions that are beyond the recommended specification for that particular system will render the warranty non-binding and void.
  5. The warranty begins on the date the product arrived at the customer's shipping address.
  6. This warranty represents all other expressed or implied warranties to the customer. RKIN will not be responsible for any implied warranty, including those of merchantability, treatment of certain water conditions, and fitness for a particular purpose. 
  7. RKIN's liability as it pertains to this warranty shall not exceed the product's cost.
  8. RKIN will not be held responsible for any loss, incidental, or consequential damages. This includes damages or expenses resulting from installation, use, inability to use the Covered Items, and damages caused by the system and its failure to function correctly.
  9. Florida state laws govern these warranties and may change without notice at any point in time.
  10. This warranty is not assignable or transferable.

Your rights under state law:

Some states prohibit limitations on how long an implied warranty lasts. Some states prohibit the exclusion or limitation of incidental or consequential damages. The above limitations or exclusions may not be applicable in certain states. This warranty provides you specific legal rights. You may have other legal rights which vary from state to state.