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United StatesI’m done with RKIN
It’s impossible to change the prefilter. The plugs broke. I doubt I will get a refund. Waste of money.
United StatesExcellent product
From the ease of purchasing to my counter top has been flawless! It was sturdily packaged and easy to setup. The water tastes so good and no more bad smelling water. Great product! Definetly recommend!
RKIN.com
Hello Ginger! We're absolutely delighted to hear that your experience with your RKIN water system has been nothing short of amazing! Making the whole process, from purchasing to setting up, smooth and hassle-free is what we aim for, and knowing that it was easy and convenient for you brings us great joy. And isn't it just fantastic to finally enjoy water that tastes great and doesn't have that unpleasant smell? Thank you so much for recommending us! It means the world to us that we've earned your trust. Here's to many more refreshing moments with your clean water!
United States3rd filter difficult
Replacement of first 2 filters went well. The third filter was very challenging to remove the end connectors. Wish the video was clearer on directions for that part. Spent an hour doing just that. Otherwise the water machine works great.
United StatesNot happy
I’m not happy with my rkinthe second time and third time we Replaced new filter. something wrong coz ones the bottom tank lid is closed. LED indicator will turn solid red still ! I need help !!!
RKIN.com
Hi Janice, we sincerely apologize for the inconvenience you've experienced with your countertop. We understand your frustration with the repeated need to replace the filter and the issue with the LED indicator turning solid red even when the bottom tank lid is closed. We take the quality and performance of our products seriously and want to assist you in resolving this matter promptly. We kindly ask you to contact our customer support team at at 1-800-803-4551 Mon-Fri: 9 AM-5 PM EST or through email and our dedicated support team will work diligently to provide you with the necessary assistance or arrange for further troubleshooting or a replacement if needed.
Poor Customer Service
The reason is the Customer Service. My address was already updated but my reccuring order was shipped to my old address. The Customer Service who I forgot the name, was not helpful and made no effort. The person even sounded unhappy to help me. Lucky for that person I did not get the name. Hopefully this will not happen to me again, or to anyone who needs help. RKIN product is good and we love it.
RKIN.com
Hi Jent, thank you for your review and we sincerely apologize for the inconvenience caused by the experience you encountered. Please note that we provided the option to redirect the package for an additional fee, but you declined. It's important to note that once the carrier has picked up the package from the original address provided, changing the delivery address becomes challenging, and any associated fees are typically imposed by the carrier, not by us. We understand the frustration this may have caused and encourage customers to review and confirm their details carefully during the purchasing process to avoid such issues in the future. Your feedback is valuable to us, and we're continuously working to enhance our processes to provide a smoother experience for our customers. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your understanding.