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United StatesGreat water filter except…
Great water filter. Only issue I have is the water pressure. I use this filter and a Brita water filter. This water for glasses of water. Brita for cat water, water bottles etc. can we speed up the psi? And yes , my filters are good . Water taste is excellent
RKIN.com
Hello Thomas! I'm glad to hear that you're enjoying the water quality from our filter! Regarding the water pressure concern, our filters are designed to ensure optimal water quality while maintaining a standard pressure level. However, if you're experiencing lower pressure compared to your Brita filter, there might be some specific adjustments that could help. Please check if there are any obstructions in the filter system or the water lines that could be affecting the pressure. Also, ensure that the filter cartridges are correctly installed without any blockages that might impede water flow. While we aim to maintain a balanced pressure for quality filtration, if you're still encountering issues, please reach out to our customer support team. We'll gladly provide additional assistance or explore any potential solutions to optimize your experience further. Thank you for choosing our filter!
United StatesJust received my back order
The Rkin team has always kept me in the loop on my filters I still have many months before I need to change them. I get so many compliments on the taste of my water. Keep up the good work.
RKIN.com
Hi Cynthia, we're glad to hear that you're satisfied with the RKIN team's service and the quality of your water filters! It's great to know that they've been keeping you informed and that you've received compliments on the taste of your water. Regular maintenance of water filters is essential to ensure clean and safe drinking water, so it's good to hear that you have many months before needing to change them. If you have any other questions or need further assistance, feel free to let us know. Keep enjoying your refreshing water and the excellent work of the RKIN team!
CanadaMissing hydrogen modules
Never got a heads up that the hydrogen modules were on back order until July. I paid $290 for this and they shipped $210 worth of filters. I purchased this at a lost rather than get a gain out of this bundle. You might as well buy the filters separately as see fit since this bundle doesn't give you a value based incentive when spending close to $300 and you'll get what you paid for part for part rather than having them ship a bundle with missing parts.
RKIN.com
We want to inform you that the U1 KIN PEM Hydrogen Modules will experience a delay in shipping. This was due to necessary packaging adjustments that needed to be made to ensure the module's long-term storage readiness. However, we're happy to share that the issue has been resolved, and the module is now in active production. According to our estimates, production will be completed by June 10th. We'll let you know ahead of time, and as soon as the modules arrive at our fulfillment centers, we will ship the order. We understand that this delay may cause some inconvenience, and we are sorry for any confusion or frustration this has caused. Our team is working hard to ensure your order is shipped promptly after production.