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Replacing filters did not work
Continued to get error code and manual said to replace filters. Received the order in a timely manner and completed the replacement but continue to get an error message and no clean water. Love the machine but unhappy that it only lasted 18 mos. before failing. Out of warranty so I am stuck with no clean water.
United StatesHydrogen module replacement not easy
Removing the cover to the hydrogen module is a B*tch! Not easy to remove without breaking the part with the screw hole. Held in with a tension tag. Needs to be redesigned.
United States100
United StatesGreat water filter except…
Great water filter. Only issue I have is the water pressure. I use this filter and a Brita water filter. This water for glasses of water. Brita for cat water, water bottles etc. can we speed up the psi? And yes , my filters are good . Water taste is excellent
RKIN.com
Hello Thomas! I'm glad to hear that you're enjoying the water quality from our filter! Regarding the water pressure concern, our filters are designed to ensure optimal water quality while maintaining a standard pressure level. However, if you're experiencing lower pressure compared to your Brita filter, there might be some specific adjustments that could help. Please check if there are any obstructions in the filter system or the water lines that could be affecting the pressure. Also, ensure that the filter cartridges are correctly installed without any blockages that might impede water flow. While we aim to maintain a balanced pressure for quality filtration, if you're still encountering issues, please reach out to our customer support team. We'll gladly provide additional assistance or explore any potential solutions to optimize your experience further. Thank you for choosing our filter!
United StatesJust received my back order
The Rkin team has always kept me in the loop on my filters I still have many months before I need to change them. I get so many compliments on the taste of my water. Keep up the good work.
RKIN.com
Hi Cynthia, we're glad to hear that you're satisfied with the RKIN team's service and the quality of your water filters! It's great to know that they've been keeping you informed and that you've received compliments on the taste of your water. Regular maintenance of water filters is essential to ensure clean and safe drinking water, so it's good to hear that you have many months before needing to change them. If you have any other questions or need further assistance, feel free to let us know. Keep enjoying your refreshing water and the excellent work of the RKIN team!