Refurbished Zero Installation Purifier Reverse Osmosis Countertop Water Filter

I’ve had it for about a week now and I love using it. Water tastes great and it is a nice, sleek design. One suggestion I would make is to make the main water fill up container easier to carry and hold. It is a little awkward to carry and pick up, especially when it is heavy with water in it. Other than that, I would recommend it to anyone.

Things arrived very timely so I felt off to a good start. I have used it several times and it has a leak every time I use it. I am probably better off using the r/o dispensing systems at grocery stores even though it cost the same per year as this one device does. I really liked using it and the set up was easy. There is one huge design flaw also. The plugin at the back is designed so that the unit has to sit with its back exposed off the edge of the counter due to where the cord plugs in and the design of the plugin piece.

This review has been contemplated for over 4 months - and went from 5 stars to 2, and that's only because the water tastes great. The refurbished machine I am stuck with, is so loud, I push the button and run from the room... The first refurbished machine, flooded the counter and was rather loud... but the water tasted Great, so I gave it a chance. The water also did not spray down the funnel correctly, so it had other issues. Returning the first defective machine was okay - and this review would have been 5 stars, had a Working Replacement been sent. Customer service was good, I explained the issues with the machine, and another Refurbished one was sent, I printed a label, and returned the defective one. (This was the 5 star review... that did not happen) Unfortunately, the machine they sent to replace the broken one, was Also Broken. It sprayed down the funnel properly this time, and did not flood the counter, but it somehow, not sure how... is LOUDER Than the first one... I should have contacted them Immediately about it, but I was not ready to deal with another 50 lb. return to the UPS store... so I waited a couple weeks, not expecting what came next. (Had I known, I would have dealt with it right away.) When I contacted them again, about this replacement machine also having issues - Expecting to deal with the same exchange process - I got a whole other response... First it was open the back and check for lose screws - I did that, not the problem... Everything was very secure. Next it was going to be $60 to replace the pump, if I wanted to send it back... Uhhhh ? You just sent me another broken machine, why am I paying to send it back to you to fix???? So that didn't work. And Then ---- They offered to upgrade to a fancier machine, for another $169.95 or $239.95... UHHH ????? I tried explaining that I purchased the one in my budget, and I don't have another 200$ to spend on this thing, that I just bought months prior... This is pretty much where the conversation with customer service left off about a week ago. (I had to get this lousy review out of my head - I truly wish it was more positive... but that's not the ending I got.) I sent another email asking about getting an extended warranty so they might fix the one I already have (that would have been affordable to me, but another $240 is Not.) And I asked if the Quiet pump advertised on their website, is only for the more expensive models... that's still a mystery, got no response. Perhaps the new models work properly, and if you buy the extra warranty at the time of the purchase, you will get better customer service... ? I believe that if you sell something as repaired/refurbished - it should Actually work... and the customer should not be punished with a loud/defective product because they bought it on sale. (I Purposely bought directly from this website Instead of using Amazon...) Do not make the mistake I did, if you get a defective machine, do those returns RIGHT AWAY! Because they only give you 3 months, and if you get a second broken machine... you do Not get any extra warranty... you either send them more money, or you are stuck with the thing... So - the water tastes great - but the machine is so freaking loud - I cannot be in the room with it... and it gives you about 1/2 gallon for 20 minutes of processing time... If you have pets or kids and like to stay hydrated... that's going to be a lot of hiding from the noise... (Sounds like a very loud - CLICK CLICK CLICK GLUG GLUG CLICK CLICK CLICK...) I'll enjoy seeing it every day in my kitchen, and remembering this whole mess...

I wanted to wait a few months before submitting a review to really get to know the ins and outs, pros and cons of this machine. *I'm (temporarily) giving this a 4/5 because I'm currently experiencing a malfunction with my system that is being handled in real time by the company. [Will Provide Update ASAP] (Details of Malfunction Below) Product Quality: This popped up on my doorstep September 3, 2020 (3 months ago) and right away I couldn't believe the size of the box. It is a larger machine than I had expected a system for a countertop would be, but a positive in my opinion! I was very excited hooking up the machine to run the first few cycles. Due to the lack of counterspace in the house, I had to initially set it up on the kitchen table for ultimately transporting Revo (yes I named it) to the permanent location. As I'm watching the first cycle transpire I lean forward against the table to get a closer look inside and "Oh F***" is what you would've heard from me next if you were watching as well. The table was soaked with water, the damn thing leaked everywhere and all that ran through my mind was those multiple guest reviews similarly declaring the system insufficient as it leaks and is unfixable. Even though it would seem that they must be right, and the company must be ****, I didn't want to give up hope! I reread the directions, filled em up again and hit start......... Damn...... Leaking everywhere..... So I really needed to pinpoint exactly where the water was leaking from and noticed it was coming from the spout. I unscrewed the spout, ******* it back in. Mounting it all back in place I reached my hand in and gave the spout 1 last real good turn to make sure.... IT WORKED... It has not leaked since... I love the machine, It's perfect for me since I'm the only one who uses it. Know that it will probably fill up 1.5 or 2 water holsters per cycle depending on the holster size but for me that is perfect! I want to get a PH tester to test it myself but I have confidence in the machine. I recommend this for anyone wanting to keep their body and not to forget pineal gland healthy and functioning. I will do a small bulleted list of PROS and CONS at the end of the review to give you a good picture of what to expect to get when you purchase your very first RKIN! Ok now... Guest Service Quality: So I'm writing this at a time my machine is truly not working and will not filter any water. The Status Indicator does nothing but repeatedly flash yellow which is an indicator that the base container is not properly in place thought I've reinstalled in hundreds of times with no luck. I emailed customer service and am being fully taken care of by the Glamorous and Great Barbara G!!! From the very first moment I was a bit worried cause it has been 3 months since I ordered it and wasn't sure if I was going to get told I was SOL or if there was even anything that could be done by them to help me fix (Reverse Osmosis) Revo!?!!? Well as soon as I got the first email back (which was speedy by the way) I felt relieved and confident that this company truly cares and would stop at nothing to bring hydration back into my life. We think it's a wire that occasionally will malfunction especially if it has a rough delivery ride. Without a moment to waste I received an email stating Barbara G has sent me an order containing the part I will need to circulate this situation. Barbara G ROCKS and I'm personally nominating her to the rarely rewarded exclusive program called Hospitality Honors! Though made-up by yours truly, and doesn't provide her with a tangible achievement it still sets her apart from many others because she's in a program only a handful of others reside. Please do something Special for Barbara RKIN management! Without her this review could've Flowed down a COMPLETLY different Stream. Thanks RKIN and team for a great product and awesome customer service skills! Will update the review once the malfunction situation provides an outcome. Pros and Cons to Revo: Pros - Lightweight, Style, Quiet, Taste, Ease of Installation, Company Concern, Quick Clean, Low Maintenance, *Will get PH strips to get accurate quality count but I feel its great Cons - Doesn't Chill Water, Portion Size/Cycle, Indifferences - Large Build for Countertop, Dispensing Light While Filling Glass Would be a GREAT touch!

The plug and cord was not in my original package, but they sent it out to me right away. And I had some issues getting my refurbished machine running. Yves in customer service was immediately responsive and helpful.