- customer service
- water filter
It’s a decent size, doesn’t take up too much space on my counter and it’s easy to use. The water tastes amazing and I don’t have to worry my family drinking the unsafe water in our city.
Barbara responded to my email immediately to my questions and provided troubleshooting recommendations. Unfortunately they did not fix the issue but provided parts to resolve. very happy with customer service and glad I can resolve.
First of all, I love the taste of this water. I even bought a TDS meter and it actually does remove more than any other water filter I have used - more than some bottled waters- and the TDS remaining is minerals added back through the filtration system. I went from hardly drinking water to drinking at least a half gallon a day. I bought the refurbished unit and any issues (which were very minimal) were immediately addressed. I love it so much that I bought a second unit for the office. I'm so happy with my purchase and shout out to Barbara who is on it with customer service. Thank you so much for all of your help!
I’ve had it for about a week now and I love using it. Water tastes great and it is a nice, sleek design. One suggestion I would make is to make the main water fill up container easier to carry and hold. It is a little awkward to carry and pick up, especially when it is heavy with water in it. Other than that, I would recommend it to anyone.
Things arrived very timely so I felt off to a good start. I have used it several times and it has a leak every time I use it. I am probably better off using the r/o dispensing systems at grocery stores even though it cost the same per year as this one device does. I really liked using it and the set up was easy. There is one huge design flaw also. The plugin at the back is designed so that the unit has to sit with its back exposed off the edge of the counter due to where the cord plugs in and the design of the plugin piece.
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