- customer service
- water filter
I have never received this order, still waiting for it
My Zip is first generation one. The changing filters were nightmares and it took over 3 weeks due to ordering extra tools. Then the video was different because mine was old model. Also I had to change ROM which it was another nightmare. If you have a later model, I guess, you shouldn’t have any problems. I reached out for help, but I didn’t get much help. So my solution is when this one is up for replacing filters, I am going to toss away even though it is a good product but I don’t need this agony what I went thru. There will be same or better products available with better service and giving me less agony.
I had some difficulty; ordered the wrong item, but service was excellent in offering an exchange. Then I had trouble chancing out all of the items, but again, service was excellent in helping me figure it out! Love this thing!
Easy to set up, easy plug and play. I bought extra filters for the future. The taste is clean and light. I absolutely love how easy it is to work with this machine.
I stumbled upon your web site while desperately looking for a better way to have good clean water. The tap never tasted good and never left me refreshed. So i bought your counter top unit. I must say that i have never had such good water. The tds from tap is 235. Tds from your machine is 31. It isnt the end all beat all but it it a vital part of my filtration process. Thank you so much.
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