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United StatesCustomer service
RKIN has consistently been absolutely great.. customer service is very responsive with any problems..I love my counter water filter.. buy one, you will too!
RKIN.com
Hi Candace! Thank you for your kind words and continued support! We’re so happy to hear you’ve had a great experience with RKIN and that you’re loving your water filter. Our team takes pride in being responsive and helpful, and it’s fantastic to know we’ve met your expectations. Thank you for recommending us, and if you ever need anything, we’re always here for you!
United StatesRKIN RO Membrane Replacement
Outstanding. The RO Membrane replacement is excellent. Performs as expected.
RKIN.com
Hi Nancy, thank you for your fantastic feedback! We’re so glad to hear that the RO membrane replacement is performing exactly as expected. Providing top-quality products that meet your needs is our goal! If you have any other questions or need further assistance, feel free to reach out.
United StatesDoes a Great Job and Easy to Replace
I monitor my filtered water for total dissolved solids, and the RKIN RO membrane gets the job done on total dissolved solids. The membrane is easy to change. All I needed was a screwdriver, the RKIN instructional video on YouTube, and about ten minutes. I have used my RKIN system for four years, and I recommend RKIN to my friends when they have an interest in RO filters. The customer service is excellent, too!
RKIN.com
Hi Sam! Thanks for sharing your RKIN water systems experience! We're thrilled our RO membrane effectively reduced total dissolved solids in your water. It's great to know changing the membrane was easy for you. Our YouTube videos aim to simplify maintenance, and we're glad they helped. Your loyalty and recommendations mean a lot. We're honored you trust RKIN and share our systems with friends. We prioritize excellent customer service, so we're happy you've had positive interactions with our team. Reach out anytime with questions or concerns. Thanks for choosing RKIN! We're excited to continue serving you and your friends for years to come!
United StatesReplaced with new filter
I am using it as a new water purifier after replacing the new filter. I am very satisfied.
RKIN.com
Thank you so much for taking the time to share your positive experience with our RKIN water system. We are delighted to hear that you are very satisfied with the performance of your new water purifier, especially after replacing the filter. At RKIN, we are committed to providing high-quality water purification systems that not only meet but exceed our customers' expectations. Your satisfaction is our top priority, and it's rewarding to know that our product has met your needs.
United StatesWorst customer service experience
How to video with clear and easy to follow. Slight defect with a product cost a leak. Requested a replacement, and was told that “ there is no such a thing as a defective filter”.
RKIN.com
Hi Patricia, thank you for taking the time to share your experience with our product. However, we're genuinely sorry to learn about the issue you encountered with our product, resulting in a leak. We deeply apologize for any inconvenience this defect may have caused. At our company, we take the quality of our products very seriously, and it's certainly not the experience we aim to provide to our valued customers. We would like to rectify this situation immediately. Please allow us to assist you further by contacting our customer support team directly. Your satisfaction is of utmost importance to us, and we're committed to resolving this issue promptly and to your complete satisfaction.