Zero Installation Purifier Spout (faucet) Assembly.
- customer service
- replacement spout
- ZIP filter
- release lever
Zero installation no hassle
The product does not last more than an year. The press button is made of plastic that cannot withstand the usage beyond a year.
Hello Vinod, Thank you for your feedback. We have been testing an improved variation with a metal pin instead of plastic tabs that hold the silver lever(press button as you referred to it). It's already scheduled to go into mass production and will be available on our website soon - most likely 2-3 months. We do not know the exact dates yet, but we will update the faucet listing on our website to reflect the switch to this next-gen version. Eric
Standing by your product
Works as expected, easy installation. This was a replacement part under warranty.
Customer service was very good & my replacement spout arrived within a week. The spout was easy to install.
Great customer service response but product redesign needed
Excellent customer service. Spoke with Yves and he emailed me the steps on how-to replace the spout, which was extremely easy. However, this is the first unit that broke off for the first time since purchasing ZIP more than a year ago. This seems to be the weakest link that PuricomUSA should consider redesign for perfection, since I found many other customers have a similar viewpoint.